Privacy Policy

1. Introduction

slot97 ("we," "us," or "our") operates an online gaming platform at https://slot97.cam serving players in Indonesia. We understand that privacy is important to our players, and we are committed to being transparent about how we collect, use, and protect your personal information.

This Privacy Policy applies to all personal data collected through our website, mobile applications, customer support channels, and any other services we provide. This policy should be read in conjunction with our Terms & Conditions and Responsible Gaming Policy, which together govern your use of slot97 services.

slot97 acts as the data controller for the personal information we collect and process. We are responsible for ensuring that your personal data is handled in compliance with applicable data protection laws and regulations, including Indonesian data protection standards and international best practices.

2. Information We Collect

To provide you with our gaming services, process transactions, comply with legal obligations, and improve your experience, slot97 collects various types of personal information:

2.1 Information You Provide Directly

When you register for a slot97 account, you provide us with personal information including:

• Identity Information: Full legal name, date of birth, gender, nationality
• Contact Information: Email address, mobile phone number, residential address including city (Jakarta, Surabaya, Bandung, etc.), postal code
• Account Credentials: Username, password (stored encrypted), security questions and answers
• Financial Information: Bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata, BSI), e-wallet information (OVO, DANA, GoPay, ShopeePay, LinkAja), payment card details (stored by our PCI DSS compliant payment processors, not by slot97 directly)
• Verification Documents: Government-issued ID (Indonesian National ID Card / KTP, passport), proof of address (utility bills, bank statements), selfie photographs for identity verification

2.2 Information Collected Automatically

When you use slot97, we automatically collect certain technical and usage information:

• Device Information: IP address, device type, operating system, browser type and version, device identifiers
• Usage Data: Pages visited, games played, bet amounts, win/loss records, login times, session duration, clickstream data
• Location Data: General geographic location derived from your IP address to verify you are accessing slot97 from Indonesia
• Communication Records: Records of your interactions with our customer support team via email, live chat, or phone

2.3 Information from Third Parties

We may receive information about you from third-party sources including:

• Payment processors and financial institutions to verify transactions
• Identity verification services to confirm your identity and age
• Fraud prevention services to protect against fraudulent activity
• Marketing partners (only if you have consented to receive marketing communications)

3. How We Use Your Information

slot97 uses your personal information for the following legitimate business purposes:

3.1 Service Provision

• Creating and managing your player account
• Processing deposits, withdrawals, and other financial transactions
• Providing access to casino games, sports betting (bandar bola / football betting), lottery games (togel), and other gaming products
• Processing bets and calculating winnings
• Crediting bonuses and processing promotions

3.2 Legal and Regulatory Compliance

• Verifying your identity and age (21+ requirement for Indonesian players)
• Conducting Know Your Customer (KYC) and Anti-Money Laundering (AML) checks
• Detecting and preventing fraud, collusion, money laundering, and other illegal activities
• Complying with legal obligations under gaming regulations and Indonesian law
• Responding to law enforcement requests and court orders

3.3 Customer Support and Communication

• Responding to your inquiries and support requests
• Sending service-related notifications (account updates, transaction confirmations, security alerts)
• Providing customer support in English and Indonesian languages
• Notifying you of important changes to our Terms & Conditions or Privacy Policy

3.4 Platform Improvement and Analytics

• Analyzing usage patterns to improve our website and mobile applications
• Conducting market research to understand player preferences
• Testing new features and game offerings
• Optimizing payment processing for Indonesian banks and e-wallets

3.5 Marketing and Promotions (With Your Consent)

• Sending promotional emails about bonuses, tournaments, and special offers
• Personalizing bonus offers based on your gaming preferences
• Informing you about new games and features

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or by contacting customer support at [email protected].

3.6 Responsible Gaming

• Monitoring gaming behavior to identify potential problem gambling patterns
• Implementing deposit limits, loss limits, and session time controls you have set
• Processing self-exclusion requests
• Providing access to responsible gaming tools and resources

4. Data Sharing and Disclosure

slot97 does not sell your personal information to third parties. However, we may share your data with trusted service providers and partners under the following circumstances:

4.1 Service Providers

We share personal information with third-party service providers who perform services on our behalf, including:

• Payment Processors: To process deposits and withdrawals through Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja)
• Game Providers: Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, and other licensed providers to deliver gaming content
• Identity Verification Services: To verify your age, identity, and address
• Customer Support Tools: To manage and respond to your support inquiries
• Cloud Hosting Providers: To securely store data on encrypted servers
• Analytics Providers: To analyze platform usage and improve our services

All service providers are contractually obligated to protect your data and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your personal information if required by law or in response to:

• Valid court orders, subpoenas, or legal processes
• Requests from law enforcement or regulatory authorities
• Investigations of suspected illegal activity, fraud, or terms violations
• Protection of slot97's legal rights and property
• Emergency situations involving threats to personal safety

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. You will be notified of any such change via email and prominent notice on our website.

4.4 Aggregated Data

We may share anonymized, aggregated data that does not identify individual players with partners for research, marketing, or analytics purposes. This data cannot be used to identify you personally.

5. Data Security Measures

slot97 takes the security of your personal information very seriously. We implement industry-standard technical and organizational measures to protect your data against unauthorized access, loss, misuse, or alteration:

5.1 Technical Security Measures

• Encryption: All data transmitted between your device and slot97 servers is protected by 256-bit SSL (Secure Socket Layer) encryption
• Secure Storage: Personal information is stored on encrypted servers hosted in secure data centers with 24/7 monitoring
• Password Protection: Passwords are hashed and salted using industry-standard cryptographic algorithms—we cannot see your actual password
• Two-Factor Authentication (2FA): Optional additional security layer available for account login
• Firewall Protection: Advanced firewalls protect our systems from unauthorized access
• Regular Security Audits: Independent security experts regularly test our systems for vulnerabilities

5.2 Organizational Security Measures

• Access Controls: Only authorized slot97 employees with legitimate business needs can access personal information
• Employee Training: All staff receive regular training on data protection and security best practices
• Confidentiality Agreements: Employees and contractors sign confidentiality agreements
• Incident Response Plan: We maintain procedures to respond quickly to any data breach

5.3 Your Responsibility

While we implement robust security measures, you also play a critical role in protecting your account:

• Use a strong, unique password that you do not use elsewhere
• Never share your login credentials with anyone
• Log out after each gaming session, especially on shared devices
• Enable two-factor authentication if available
• Contact us immediately at [email protected] if you suspect unauthorized account access

6. Data Retention

slot97 retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with our legal obligations:

• Active Accounts: We retain personal information for the duration of your active account plus a period after account closure as required by law
• Closed Accounts: After you close your account, we retain certain information for up to 7 years to comply with Indonesian financial regulations, tax laws, and anti-money laundering requirements
• Transaction Records: Financial transaction records are retained for 7 years as required by law
• Marketing Data: If you opt out of marketing communications, we retain your email address on a suppression list to ensure we do not contact you again
• Legal Holds: If your data is subject to ongoing legal proceedings or investigations, we retain it until the matter is resolved

After the retention period expires, we securely delete or anonymize your personal information so it can no longer be associated with you.

7. Your Privacy Rights

Under applicable data protection laws, you have certain rights regarding your personal information. slot97 respects these rights and provides mechanisms for you to exercise them:

7.1 Right to Access

You have the right to request a copy of the personal information we hold about you. You can access most of your information directly through your slot97 account settings. For a comprehensive data export, contact [email protected].

7.2 Right to Rectification

If your personal information is inaccurate or incomplete, you have the right to request that we correct it. You can update most information through your account settings or by contacting customer support.

7.3 Right to Erasure ("Right to be Forgotten")

You may request deletion of your personal information in certain circumstances. However, we may be legally required to retain certain data (e.g., transaction records) for regulatory compliance. We will inform you if we cannot fully comply with your deletion request and explain why.

7.4 Right to Restrict Processing

You can request that we temporarily restrict processing of your personal information in certain situations, such as while we verify the accuracy of contested data.

7.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, machine-readable format and to transmit it to another data controller.

7.6 Right to Object

You can object to processing of your personal information for marketing purposes at any time. You also have the right to object to processing based on legitimate interests.

7.7 Right to Withdraw Consent

Where we process your data based on your consent (e.g., marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.

7.8 How to Exercise Your Rights

To exercise any of these rights, please contact our privacy team at [email protected] with "Privacy Rights Request" in the subject line. We will respond to your request within 30 days. To protect your privacy, we may require verification of your identity before processing your request.

8. Cookies and Tracking Technologies

slot97 uses cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content.

8.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences and improve functionality.

8.2 Types of Cookies We Use

8.3 Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. However, disabling cookies may limit your ability to use certain features of slot97. You can manage cookies through your browser settings:

• Google Chrome: Settings > Privacy and Security > Cookies
• Mozilla Firefox: Options > Privacy & Security > Cookies
• Safari: Preferences > Privacy > Cookies
• Microsoft Edge: Settings > Privacy & Security > Cookies

9. International Data Transfers

While slot97 primarily serves players in Indonesia, some of our service providers and data storage facilities may be located outside Indonesia. When we transfer your personal information internationally, we ensure appropriate safeguards are in place:

• We only work with service providers that comply with international data protection standards
• Data transfers are protected by standard contractual clauses approved by data protection authorities
• All international data transfers use encrypted transmission protocols
• Service providers are contractually obligated to protect your data with the same standards we apply

By using slot97 services, you acknowledge and consent to the international transfer of your personal information as described in this policy.

10. Children's Privacy

slot97 services are intended exclusively for adults aged 21 and older. We do not knowingly collect personal information from individuals under 21 years of age. If we discover that we have inadvertently collected information from someone under 21, we will immediately delete that information and close the associated account.

If you are a parent or guardian and believe your child under 21 has provided personal information to slot97, please contact us immediately at [email protected] so we can take appropriate action.

11. Changes to This Privacy Policy

slot97 reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email to your registered email address
• Display a prominent notice on our website homepage
• Require your acceptance of the updated policy before you can continue using slot97 services (for significant changes)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of slot97 after changes are posted constitutes your acceptance of the revised policy.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our privacy team:

For general customer support inquiries, you can also reach us through our 24/7 live chat service or by email at [email protected].